Privacy Policy
Introduction
Radiant Medical Aesthetics & Wellbeing ("we," "us," "our," or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at radiantfr.com and when you interact with us at our clinic located at 88 High Street, Heathfield, Heathfield, TN21 8JB.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
- Personal Data: Name, email address, phone number, postal address, date of birth, and other information you voluntarily provide when you contact us, book a consultation, or use our services.
- Medical Information: Relevant health and medical history collected during consultations to ensure safe and appropriate treatment.
- Technical Data: Browser type, IP address, pages visited, time and date of visits, and time spent on pages (collected via standard web analytics).
- Payment Information: Payment card details are processed by our booking platform and payment providers; we do not store full card details on our servers.
How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our services and clinic treatments
- To process consultations and bookings
- To send you appointment reminders and follow-up communications
- To respond to your inquiries and requests
- To improve our website, services, and customer experience
- To comply with legal obligations
- To monitor and analyse trends and usage for security and fraud prevention
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With our booking platform provider and payment processors to facilitate appointments and transactions
- With healthcare providers or clinicians involved in your care, as necessary and with your consent
- When required by law, court order, or regulatory authority
- To protect our rights, privacy, safety, or property, and that of our users
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and analyse site usage. You can control cookie settings through your browser. Disabling cookies may limit some functionality of our website.
Your Rights
Under UK GDPR and Data Protection Act 2018, you have the following rights:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to request deletion of your data
- The right to restrict processing of your data
- The right to data portability
- The right to object to processing
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
Retention of Data
We retain your personal information for as long as necessary to provide our services, fulfil the purposes outlined in this Privacy Policy, and comply with legal obligations. Medical records are retained in accordance with healthcare regulations and professional standards. When data is no longer needed, we securely delete or anonymise it.
Third-Party Links
Our website may contain links to third-party websites, including our online booking platform. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the date at the bottom of this policy and, where appropriate, by posting a notice on our website. Your continued use of our services following such notification constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Radiant Medical Aesthetics & Wellbeing
88 High Street, Heathfield
Heathfield, TN21 8JB
Phone: 07902 026 284
Email: support@radiantfr.com
Last Updated: June 18, 2026